Terms and Conditions

Registration

A £60 registration fee is required upon booking a place. This is payable at time of registration. £35 is refundable off your first months invoice and £25 is a non-refundable administration fee including two settling in sessions.

Fees and Invoice

Nursery fees are payable in advance by bank transfer or workplace vouchers on the 1st of each month.

We will send out all invoices at least 7 days prior to the 1st of the month. If invoices have not been received by the week before your invoice is due, it is the responsibility of the parent to inform the Nursery.

Any late payments delivered after the 7th will incur a £10.00 daily charge.

Fees are payable during any periods of absence from the nursery including sickness and holidays and on occasions where the nursery maybe closed due to circumstances beyond our control.

One months’ written notice is required if you wish to take your child out of the nursery.

Siblings who both attend on the same days will receive a 5% discount off the oldest child’s fees.

Nursery Places and Bookings

We must receive a fully signed and completed registration form and registration fee before a place can be offered. Full and part time sessions must fit into the session times detailed on the registration form; however we shall endeavour to meet individual needs wherever we can.

Early Years Entitlement

Early Years Entitlement funding is available for all 3 and 4 year olds from the term following their third birthday.

2gether Funding

We accept two year olds on 2gether funding. Please contact local Children’s centre to find out if you are eligible for this. Alternatively speak to the Nursery manager who can assist you with this.

Opening Hours

We are open from 0800 am to 6:00 pm.

If you are late collecting your child from Nursery, a late collection charge of £5.00 for every 15 minutes may be applied to you bill – this is at the discretion of the Nursery Owners. Please try to be punctual.

Nurseries and After-School Clubs Closure

The nurseries operate for 50 weeks of the year. They will be closed for Whitsun and Christmas weeks. They will also be closed for all Bank Holidays.

The After School Clubs (ASC) operate during the school term times for the Tenacres and Oakhill First Schools.

Behaviour Management

We will not tolerate Nursery staff being spoken to in an abusive or threatening manner by parents, carers or children. Such behaviour may result in the termination of a Nursery place.

Personal Property and Belongings

We cannot be held responsible for any loss or damage to children’s property. Every reasonable effort will be made by the Nursery staff to ensure the children’s belongings are not lost or damaged.

Practical ‘inexpensive’ clothing is strongly recommended for children attending the Nursery. It is the parent’s responsibility to name and clearly label all items of clothing.

We suggest that all toys, books or other equipment are left at home or named and put safely in the ‘show and tell’ box.

Termination / Cancellation / Change

We require one months notice, in writing, should you wish to terminate a Nursery or After-school club place for any reason. Parents still remain liable for fees throughout the notice period. If a parent withdraws their child during this notice period, the fees shall still remain payable.

We reserve the right to terminate a Nursery or After-School club place with immediate effect if any fees are not paid by the due date, or if a parent, carer or child displays abusive, threatening or otherwise inappropriate behaviour.

In all other circumstances we will give you one months’ notice, in writing, should we wish to terminate a Nursery or After-School Club place for any reason.

Accidents and Illness

We reserve the right to administer basic first aid and treatment when necessary.

We will inform Parents of all accidents and they will be required to sign an accident form. For accidents of a more serious nature, involving hospital treatment, we will make all attempts to contact the parents but failing this, we are hereby authorised to act on behalf of parents and authorise necessary treatment. We will administer prescribed medicines if parents complete a ‘Medicine Consent’ form; however, Antibiotics must be given at home at least 24 hours before returning to nursery incase of any allergic reactions and parents must take all medicines home at the end of each day. We may require parents to withdraw their child from Nursery, in the event that they require special medical care or attention, which is not available or refused by parents or it is considered that the child is not well enough to attend Nursery. We may also ask parents to withdraw their child from Nursery, if we have reasonable cause to believe that they are or maybe suffering from or has suffered from any contagious disease/infection and there remains a danger that other children at the Nursery may contract such a disease/infection. We accept no responsibility for children contracting contagious diseases/infections. Parents are requested to inform the Nursery if their child is suffering from any illness, sickness or allergies before attending Nursery.

Please be advised that children who have had sickness/diarrhoea must be excluded from nursery for a full 48 hours from the last bout of illness.

We have a realistic attitude to the needs of working parents but we reserve the right to contact parents if their child becomes ill during Nursery hours.

Security

Under no circumstances will the child be allowed to leave Nursery with anyone unknown to Nursery staff unless the parent has previously arranged this. If the parent has made alternative arrangements by telephone, the Nursery will require the name of the person permitted to collect the child and the password will be required upon arrival at the Nursery. A list of responsible adults who are authorised to collect the child should be given to the Nursery Manager. The Nursery does also use a password system for entry to buildings.

Allergies & Dietary Requirements

We will require the Parents to inform us of any food, medicine, activity or any other circumstances that may cause the child to have an allergic reaction. Parents must provide details, in writing, of the severity of the reaction/ allergy and must continue to inform the nursery of any changes/progress to the condition, in writing, when they become aware.

Liability

We accept no responsibility for any loss suffered by parents, arising directly or indirectly, as a result of the Nursery being temporarily closed or the non-admittance of your child to the Nursery for any reason, this applies to absence due to sickness and holidays. We accept no responsibility for children whilst in their parents care on Nursery premises, i.e. prior to arrival or after pick up.

We will not be liable to parents and / or children for any economic loss of any kind, for damage to the child’s or parent’s property, for any loss resulting from a claim made by any third party or for any special, indirect or consequential loss or damage of any kind.

We will make reasonable endeavours to keep parents and / or children’s property in good order.

Liability for damage of such property is excluded except where caused by our negligence.

Agreement

These Terms and Conditions represent the entire agreement and understanding between the parents and the Nursery. Any other understandings, agreements, warranties, conditions, terms or representations, whether verbal or written, expressed or implied are excluded to the fullest extent, permitted by law. We reserve the right to update / amend these Terms and Conditions at anytime. Two months notice will be given of any changes made.

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